Medical Personal Assistant (PA)

Join Our Team

We are looking for a professional, organised and compassionate Medical Personal Assistant (PA) to join our busy GP Practice. This is an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment and takes pride in delivering exceptional administrative support to both clinicians and patients.

As a Medical PA, you will play a vital role in supporting our GPs and clinical team, ensuring patients receive an efficient, high-quality service while maintaining the highest standards of confidentiality and professionalism.

Key Responsibilities

• Provide comprehensive administrative support to GPs and the clinical team.
• Manage patient communications by telephone, email, correspondence and face-to-face.
• Record and relay messages accurately to the appropriate clinician or team member.
• Process requests for home visits and prepare patient records where required.
• Book, amend and manage appointments using the clinical computer system.
• Update and maintain accurate electronic patient records, including demographic changes and medical information.
• Process incoming post and electronic correspondence.
• Support patient recall programmes, including smears, diabetes reviews and blood pressure monitoring.
• Carry out data quality and data cleansing tasks as required.
• Liaise with patients on behalf of clinicians in a professional and courteous manner.
• Respond promptly to Practice emails and administrative tasks.
• Assist the Reception team during busy periods or staff absence.
• Work collaboratively across the Practice and, where required, support other surgeries within the Healthcare Group.
• Complete mandatory training and actively participate in ongoing professional development.
• Adhere to all Practice policies, procedures, GDPR legislation and strict patient confidentiality at all times.

About You

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator with outstanding customer service skills.
• Able to work calmly under pressure and manage multiple priorities.
• Comfortable using computer systems and learning new software.
• A proactive team player with a flexible approach to work.
• Professional, discreet and committed to maintaining patient confidentiality.

Essential Requirements

• Good standard of education.
• Previous experience in a role involving regular contact with the public.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Good IT skills and confidence using electronic systems.

Desirable

• Previous experience within a GP Practice or healthcare setting.
• Knowledge of electronic patient record systems.
• Understanding of confidentiality and GDPR within a healthcare environment.

What We Offer

• 4 weeks' annual leave
• 4 weeks' paid sick leave
• Foresters Healthcare Insurance
• Secondary Pension Scheme
• Full training and ongoing support
• A friendly and supportive working environment

If you are organised, compassionate and enjoy working as part of a dedicated healthcare team, we would love to hear from you.

Apply today and become an important part of delivering outstanding patient care.