Open Market Assistant

Swoffers, Guernsey’s leading estate agency, is seeking a proactive and highly organised Open Market Assistant to support the Open Market team in the day-to-day coordination and administration of property sales activity.

This is a varied and fast-paced role involving client liaison, diary coordination, sales administration and general team support. The role also provides wider operational support across the business, including reception cover on a rota basis and administrative support within the Local Market team where required.

The successful candidate will be confident managing multiple priorities, building strong working relationships and delivering a high standard of professional and client-focused support.

Open Market & Team Support

• Provide administrative and PA support to the Open Market team
• Act as a first point of contact for buyers, sellers, advocates and other clients
• Manage enquiries via phone, email and in person in a professional and timely manner
• Assist with arranging property viewings, valuations and appointments
• Support diary management, meeting coordination and general team administration
• Prepare Conditions of Sale, take-ons, inventories and associated documentation
• Assist with property brochures, marketing materials and sales administratio
• Maintain accurate records, files and property information across internal systems
• Support the smooth day-to-day running of the department and assist with ad hoc administrative duties where required

Client Due Diligence (CDD) Support

• Provide administrative support in relation to client due diligence processes
• Assist with issuing requests for documentation and monitoring responses
• Maintain accurate records and ensure documentation is saved appropriately
• Liaise with internal teams to support compliance-related administrative processes
• Reception & Cross-Team Support
• Provide reception cover on a rota basis, including greeting clients and handling incoming calls and enquiries
• Provide administrative cover and support for the Local Market Secretary/PA function one day per week and during periods of absence where required
• Work collaboratively with wider teams across the business to support operational requirements
• Assist with holiday cover and wider office support duties where reasonably required

The ideal candidate will:

• Be highly organised with strong attention to detail
• Have excellent communication and interpersonal skills
• Be confident managing multiple tasks and competing priorities within a busy environment
• Be proactive, adaptable and solutions-focused
• Be professional, approachable and client-focused
• Have strong administrative and organisational skills
• Be confident using Microsoft Office and general office systems
• Be able to work both independently and collaboratively as part of a wider team

Desirable

• Previous experience within administration, PA/EA support, property or a customer-focused environment
• Knowledge of the Guernsey property market
• Experience supporting compliance or documentation processes

Swoffers is Guernsey's leading estate agency with a strong reputation across both the local and open markets. We offer a supportive and professional working environment, with opportunities for learning, development and long-term career progression.

We are committed to creating a positive workplace culture where people feel valued, supported and able to thrive. Swoffers is an equal opportunities employer and values diversity within the workplace.

Benefits include:

•  Annual leave plus bank holidays, increasing with length of service 
•  Company pension scheme 
•  Enhanced company sick pay 
•  Paid CSR/community volunteering days 
•  Additional annual leave for long service 
•  Paid sabbatical opportunities for long-serving employees 
•  Supportive, family-oriented working environment 
•  Regular team and social events