Internal Sales Advisor

We are looking for a motivated and committed individual, who is flexible, with a professional approach to customer service, to join our Sales team. The role will involve liaising with customers over the telephone, face to face and by email, providing relevant information on our extensive range of products ensuring customers receive a positive customer experience.

In this role it is crucial to build and maintain strong relationships, with tradespeople and suppliers, whilst proactively looking to grow their account sales and maximise profitability through upselling.

·         Answer telephone enquiries promptly and professionally.

·         Prepare accurate quotes and process orders quickly and correctly.

·         Chase outstanding quotes to maximise conversion.

·         Manage small and medium‑sized customer accounts.

·         Cross‑sell and upsell to increase customer spend.

·         Maintain accurate paperwork, CRM entries, and system data.

·         Raise credit notes when required.

·         Liaise with the Sales team regarding customer credit status for high‑value orders.

·         Monitor competitor activity and share insights with the team.

·         Attend sales meetings as required.

·         Work collaboratively with the trade counter, warehouse, and external sales teams.

·         Attend training to develop product knowledge, sales skills, and system capability.

·         Support the Senior Internal Sales Advisor by:

-         Assisting with complex quotes.

-         Handling delegated follow-ups.

-         Providing product, pricing and/or supplier information.

-         Take on tasks during peak periods to maintain service levels.

·         Complete any other reasonable duties as directed by the Head of Operations or Department Supervisor to aid business / department success.

·         Adhere to Group Policies and Procedures.

·         Adhere to the Group Health and Safety Policy.

Adhere to and delivers the Group Values in all aspects of the role

·         Strong customer service and communication skills.

·         Growing product knowledge and commercial awareness.

·         Ability to resolve customer issues calmly and professionally.

·         Good organisational skills and attention to detail

·         Confident using computer systems and CRM tools.

·         Team oriented and adaptable.

A good benefit package is a available including Pension, Healthcare and a competitive salary