Store Assistant - Building Centre

We are looking for a motivated and committed individual to deliver excellent customer service and manage the stock, orders and deliveries related to the Home Improvement Centre.

·         Assist customers visiting the Floors and Doors section to locate appropriate products.

·         Provide attentive service to understand the customer’s needs.

·         Provide the customer with relevant product information and escalate when necessary to ensure the customer receives the full product information. Upsell other associated products when appropriate.  

·         Manage and distribute the incoming special orders and stock for the Building Centre.

·         Using a forklift truck, move stock/orders from the ‘Goods In’ area to the stock store. 

·         Collate customer orders and liaise with other Sections to arrange a timely delivery.

·         Follow up on outstanding orders and delivery.

·         Assist customers with loading purchases into their vehicles and unloading returns.

·         Support other sections of the Building Centre with stock replenishment.

·         Support the stock monitoring/counting process for the Building Centre.

·         Ensure the sections displays are clean and pleasing to the eye to attract maximum attention.

·         Assist with the rearrangement of the sections displays. 

·         Ensure the product library is always fully stocked.

·         Be proactive in ensuring the stock storage area is organised, clean, free of hazards and meets the Company’s Health and Safety standards.

·         Be proactive in expanding product knowledge using the BMF platform.

·         Be proactive in forging strong working relationships with our supplies, drawing on their expertise of the products to improve your knowledge. 

·         Assist other sections within the Building Centre, as and when required.

·         Gain knowledge of products available within other sections of the Building Centre. 

·         Customer focused.

·         Understanding of working to high service levels or willingness to learn.

·         Strives to build and maintain productive working relationships.

·         Self-motivated with a drive to succeed.

·         Competent with Microsoft Word and Excel.

·         Confident with IT systems and able to adapt to bespoke systems.

·         Strong verbal, written and listening skills.

·         Strong organisation skills applying attention to detail to all aspects of the role.

·         Ability to work as part of a team and independently.

Dedicated to self-improvement. 

This is a permanent position with an ever-improving benefits package including holiday allowance, competitive salary, health insurance, employee discount, pension, employee assistance programme, training, and development opportunities and more.