Luxury Jewellery Sales Consultant / Supervisor (Depending on Experience)

Join a Brand Where Elegance Meets Excellence

At Catherine Best, we create exceptional jewellery and unforgettable client experiences. Renowned for our craftsmanship, creativity and personal service, we build lasting relationships with clients who value quality, authenticity and luxury.

We are looking for a polished, mature-minded and socially intelligent individual to join our close-knit team as a Luxury Jewellery Sales Consultant or Supervisor, depending on experience. This is an exciting opportunity for someone who loves people, enjoys building relationships, and is passionate about delivering exceptional service.

Working a 5-day week on a 4-week rotating rota, including weekend work, you will be at the heart of our busiest trading days, helping clients celebrate life's most meaningful moments while contributing to the continued growth of our business.

As a representative of the Catherine Best brand, you will play an active role in developing relationships both within our stores and throughout the local community. This includes networking, attending client and business events, and helping to create opportunities that strengthen our reputation and support business growth. Occasional evening events form part of this role.

This is a varied role that combines luxury sales, client relationship management, business development, administration, showroom presentation and event support. We are looking for someone who enjoys variety, takes pride in every aspect of the customer experience and is willing to contribute wherever needed to support the success of the business. In a small, close-knit team, every member plays an important role in maintaining the exceptional standards our clients expect, both behind the scenes and on the showroom floor.

What We're Looking For

Sales & Business Development Ability

You know how to connect with clients, understand their needs and guide them towards the perfect purchase. You are commercially minded and enjoy identifying opportunities to grow the business through referrals, networking, relationship building and excellent customer service.

Relationship Builder

You genuinely enjoy meeting people and developing long-term relationships. You understand that loyalty is earned through trust, consistency and memorable experiences.

Social Intelligence

You read people well, adapt your approach naturally and build rapport with ease. Whether working with clients, colleagues or professional contacts, you communicate with warmth and confidence.

Brand Ambassador

You are comfortable representing Catherine Best within the local community and business network. You enjoy attending networking events, client evenings and promotional activities, helping to raise brand awareness and create meaningful connections.

Attention to Detail & Ownership

You take pride in maintaining exceptional standards in everything you do. From ensuring the showroom is beautifully presented and jewellery displays are immaculate, to supporting administration and client follow-up, you understand that every detail contributes to the client experience and the success of the business.

Mature Mindset

You remain calm under pressure, handle sensitive situations professionally and demonstrate emotional intelligence in your interactions with clients and colleagues.

Team Player

You value collaboration and understand that success comes from supporting one another. You are willing to contribute wherever needed and celebrate team achievements as much as your own.

Willingness to Learn

You take pride in expanding your product knowledge, understanding the story behind our collections and continually developing your skills.

Immaculate Communication & Presentation

You present yourself professionally, communicate clearly and take pride in maintaining the highest standards both personally and within the showroom.

What You'll Be Doing

Luxury Sales & Client Experience

• Delivering exceptional customer service and creating memorable client experiences.
• Achieving and exceeding personal and team sales targets.
• Building long-term client relationships that encourage repeat business and referrals.
• Guiding clients through collections, bespoke commissions, repairs and special purchases.
• Developing expert product knowledge across our collections, gemstones and bespoke services.

Business Development & Networking

• Proactively developing new business opportunities through networking, community engagement and relationship building.
• Representing the Catherine Best brand at networking events, community events, hotel partnerships and client functions.
• Building relationships with local businesses, organisations and professional contacts that can support business growth.
• Attending occasional evening events, networking opportunities and client functions as a brand ambassador for the business.
• Identifying opportunities to introduce new clients to the Catherine Best brand.

Showroom Presentation & Visual Merchandising

• Maintaining the highest standards of presentation throughout the showroom and client areas.
• Ensuring all showroom facilities, client areas and customer toilets are clean, welcoming and presented to an exceptional standard at all times.
• Cleaning and maintaining jewellery display cabinets, showcases and display areas.
• Presenting jewellery in an attractive and commercially effective manner to maximise its appeal and sales potential.
• Assisting with visual merchandising, stock rotation and showroom displays.
• Taking pride in creating a luxurious and welcoming environment that reflects our brand standards.

Client Relationship Management

• Building and maintaining long-term relationships with clients through regular communication and follow-up.
• Contacting clients regarding wish lists, special occasions, repairs, commissions, appointments and new collections.
• Maintaining accurate client records and ensuring a high level of personalised service.
• Identifying opportunities for future sales through proactive relationship management and client care.

Administration & Sales Support

• Supporting administrative activities that contribute to the growth and success of the business.
• Assisting with stock management, stock checks and stock presentation.
• Re-pricing stock and ensuring accurate pricing and product information.
• Preparing and processing jewellery valuations and associated documentation.
• Maintaining accurate records and ensuring client and stock information is up to date.
• Supporting sales reporting, client administration and other administrative tasks as required.
• Assisting with tasks that help drive future sales opportunities and enhance the customer experience.

Events & Strategic Partnerships

• Assisting with the planning, preparation and delivery of client events, launches and promotional activities.
• Supporting marketing initiatives and helping create memorable experiences for clients and guests.
• Helping manage and maintain Catherine Best display cabinets within partner hotels and other approved locations.
• Ensuring external displays remain well presented, fully stocked and reflective of the Catherine Best brand.
• Supporting the development of relationships with partners, suppliers and local organisations.

Team Contribution

• Contributing positively to a supportive, high-performing team culture.
• Supporting colleagues and sharing knowledge to help the team achieve its goals.
• Taking ownership of responsibilities and proactively identifying opportunities for improvement.
• Being flexible and willing to assist in different areas of the business when required.

What You'll Bring

• Experience in luxury retail, premium sales, hospitality, relationship management or a customer-focused environment.
• A passion for delivering outstanding customer experiences.
• Strong communication and interpersonal skills.
• Confidence in building professional networks and developing business relationships.
• A proactive and positive attitude.
• Excellent organisational skills and attention to detail.
• High levels of integrity, professionalism and personal presentation.
• Flexibility to work weekends and attend occasional evening events.

Why Join Catherine Best?

• Work with a respected luxury jewellery brand.
• Be part of a supportive and passionate team.
• Build meaningful relationships with clients and the local business community.
• Develop your sales, networking and leadership skills.
• Opportunities for progression and increased responsibility for the right candidate.
• Competitive salary and benefits package.

This role would suit someone who loves luxury retail but also enjoys building relationships, creating opportunities, delivering exceptional experiences and contributing to the success of a growing premium brand.