Governance Officer

About Us: Queens Road Medical Practice is a dedicated general medical practice committed to providing high-quality healthcare services to our community. Our team values compassion, integrity, and excellence in patient care.

Key Job Responsibilities:

• To promote and foster a positive, collaborative and inclusive environment that seeks to develop teamwork, new ideas and open communication.
• Supporting the Head of Department for Governance to ensure the Practice’s continued commitment to all aspects of Governance is well managed.
• Assisting the Head of Department for Governance with governance related administration as necessary.
• Assisting with co-ordination and resolution of complaints received into the Practice.
• Attending patient feedback meetings as necessary.
• Liaising with patients and / or relatives regarding their feedback.
• Assisting with Practice Health and Safety requirements.
• Data breach recording and reporting.
• Processing of Learning Events.
• Ensuring the practices clinical database is maintained.
• Any other tasks as reasonably required.

Qualifications:

• Maths and English GCSE grade C or above.

Knowledge, Skills and Experience Required:

• Excellent communication and interpersonal skills whether written or verbal.
• Excellent computer skills with sound working knowledge of Word, Excel, PowerPoint and Outlook.
• Approachable and objective balanced. 
• Excellent attention to detail.
• Excellent time management and organisational skills.
• Ability to work effectively in a team-oriented environment and under own initiative.
• Self-motivated and pro-active.
• Adaptable in a fast paced environment.
• Previous Administration experience essential.

Benefits package offered