Assistant Decorating and Building Centre

We are looking for a motivated and committed individual, who is flexible, with a professional approach to customer service, to join our team as an Assistant at our Decorating Centre. 

The key responsibilities include, but are not limited to:

·         Working within a small team to build and maintain profitable customer relationships, driving sales, and seeking new business opportunities with new and existing customers.

·         Responding to customer questions and queries both over the phone and in person.

·         Greeting customers, offering assistance, recommending products, highlighting offers and referring to experts when needed; ensuring excellent customers service levels are always provided and maintained.

 ·         Working within a small team to build and maintain profitable customer relationships, driving sales, and seeking new business opportunities with new and existing customers.

·         Responding to customer questions and queries both over the phone and in person.

·         Greeting customers, offering assistance, recommending products, highlighting offers and referring to experts when needed; ensuring excellent customers service levels are                always provided and maintained.

·         Working to the schedules and tasks assigned by the Manager or Supervisor.

·         Handling and resolving basic queries, escalating if necessary.

·         Providing customers with product information by staying informed on the latest industry trends, researching required information using available resources, when applicable.

·         Accurately process orders using in-house systems.

·         Liaise with other departments to schedule delivery and redelivery of orders.

·         Assisting with maintaining stock levels.

·         Assisting with maintaining product displays, shelf arrangements and a clean and accessible department for our customers.

 ·         Customer service experience

·         Excellent verbal, written communication and listening skills

·         Ability to work within a team

·         Able to work in a professional manner

·         Basic computer skills

·         Organised with attention to detail

This is a permanent position with an ever-improving benefits package including holiday allowance, competitive salary, health insurance, employee discount, employee assistance programme, training and development opportunities and more.