International Support Specialist

Join our dynamic team and be part of a company that values innovation, collaboration, and excellence. We are looking for an International Support Specialist, to join us on a permanent basis in either our Jersey or Guernsey office, alternatively in the UK working remotely.

At JT, we believe in empowering our employees to reach their full potential. By working with us, you’ll be part of a supportive and inclusive environment where your contributions are valued and recognised.  

This role is integral to JT’s financial health and operational efficiency, ensuring seamless management of international billing, payments, and supplier relationships.

 By overseeing end-to-end billing processes, debt collections, and invoice reconciliations, the role supports JT’s financial stability and customer satisfaction. Additionally, the role drives continuous improvement in international finance operations, resolves billing disputes, and provides critical analysis and insights to the Messaging team, thereby contributing to the overall strategic goals and success of JT.

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us here [email protected]. 

#LI-Remote 

• Manage and prioritise end to end billing and payment processes, providing expert guidance and support of all aspects of International Finance and Billing including all internal and external parties also contributing to the process
• Manage the debt collections process ensuring the appropriate process and policy in place to manage and maintain debt levels whilst maintaining and developing relationships with customers
• Responsible for managing all international suppliers and invoice reconciliation processes, to ensure that all international invoices are appropriately reconciled and paid within payment terms
• Identify opportunities for and implement continued process improvement across all international finance operations processes
• Assisting with the SMS inter-working billing disputes, investigating variance and communicating with operators to rectify
• Managing and maintaining supplier rate cards
• Analysing traffic, reporting and advising on the results to the wider Messaging team

• 24 days holiday
• Out of hours allowance 
• Private Healthcare
• Dental Package 
• Pension
• Bonus Scheme
• Fully discounted staff services
• Co-working office space available for UK employees
• Professional Development 
• Recharge Days (trial for 2024)

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.

 Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. 
 
 Our main priority is colleague wellbeing and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.