Supervisor - Timber and Boards

To support the Department Manager in embedding excellent customer service standards within the team.

Assist with supervising, motivating and developing all team members to be collaborative and co-

operative throughout the business. Deputising when the Manager is absent.

· Be responsible for the department schedules and work assigned to ensure that orders for delivery are

picked and packaged in a timely manner with due care.

· Maintain accurate records and document all customer service activities and discussions.

· Dealing with customers and following up with product and sales information.

· Maintaining and embed a high standard of housekeeping ensuring that the department is always kept

in a clean tidy and organised state.

· Working with the department manager to monitor stock levels and embed efficient stock replenishment

and management.

· Confidently and swiftly deal with and resolve complaints in a timely professional manner - escalating

to management when required.

· Remain up to date with the latest industry techniques and methods, researching required products.

· Research information using available resources and work with suppliers and other departments to

develop sales.

· Attend training and develop relevant knowledge, techniques and skills as required and agreed at your

performance review.

· Support the department Manager in meeting sales targets and sales budgets for the department.

· Identify opportunities to update or improve customer service procedures and standards and share

with department Manager.

· Assist with and facilitate employee inductions covering customer service policies, products,

procedures, and the best practices.

· Assisting with record keeping of team members attendance.

· Complete any other reasonable duties as directed by your manager to aid business / department success.

· Support Mill and Eco team when required.

· Adhere to Group Policies and Procedures.

· Adhere to the Group Health and Safety Policy.

· Adheres to and delivers the Group Values in all aspects of the role.

· Provides an excellent Customer service experience.

· Strong verbal and written communication and listening skills.

· Ability to work within and lead a team.

· At all times works in a professional and courteous manner.

· Strong computer skills with the ability to adapt to bespoke systems

· Organised with attention to detail.

· Understands and adheres to strict confidentiality of business and customers information.

· Commercial awareness with strong product knowledge.

We offer a competitive salary, pension, staff discount, and opportunities for training and development.