Head of Network Operations Transformation

This Senior role offers an opportunity for an experienced leader to shape the future of Network Operations within an evolving telecommunications business. As Head of Network Operations Transformation, you will lead a multi-year transformation agenda to improve operational performance, drive excellence, and support the evolution across the function. 

You will oversee key transformation and integration initiatives, aligning people, processes, technology, and partners to deliver a more effective and resilient operating model. The role includes advancing the use of automation and digital capabilities, while ensuring regulatory compliance and delivering measurable business outcomes. 

Working closely with senior stakeholders, you will contribute to strategic decision-making and guide the ongoing development of Network Operations. This position provides the opportunity to influence both long-term direction and operational performance within a business focused on continuous improvement and sustainable growth. You will join a business that embraces change, encourages innovation, and provides the platform to grow as a transformational leader while delivering meaningful outcomes at scale. 

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [email protected]. 

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1. Lead the strategic transformation roadmap for Network Operations, ensuring alignment with business objectives and long term sustainability 
2. Drive the integration of network operations capabilities, systems, processes, and operating models across merger and acquisition activities 
3. Deliver large scale transformation programmes that achieve measurable operational, commercial, and business outcomes 
4. Establish governance frameworks and performance measures to monitor progress, value realisation, and operational effectiveness 
5. Lead automation, digital transformation, and AI-enabled initiatives to improve efficiency, resilience, and scalability 
6. Drive operational excellence and continuous improvement across network performance, service quality, and delivery capabilities 
7. Maximise the commercial value of network assets and operational capabilities through collaboration across the business 
8. Lead strategic supplier, partner, and managed service provider relationships to deliver optimum value and performance 
9. Drive cost optimisation and financial discipline while maintaining service quality and future capability requirements 
10. Build the operating models, skills, and organisational capabilities needed to support next generation network operations 

• Proven senior leadership experience delivering large scale transformation programmes within telecommunications or similarly complex operational environments  
• Demonstrated success leading cross functional transformation and integration programmes with measurable business outcomes  
• Strong understanding of network operations, operational transformation, automation, digital enablement, and service delivery  
• Extensive knowledge of telecommunications technologies, network operations, and emerging industry trends  
• Strong commercial and financial acumen, including experience in cost optimisation, value creation, and operational performance management  
• Experience managing complex supplier, partner, and outsourced service provider relationships  
• Ability to influence and operate effectively at Executive Committee and senior leadership level  
• Strong strategic thinking and data-driven problem-solving skills, with the ability to manage complex operational challenges  
• Proven ability to lead organisational change and embed transformation within evolving environments  
• Excellent planning, stakeholder management, communication, and relationship building skills, with the ability to create engagement around a clear strategic vision 

• 28 days holiday 
• Health & Dental Insurance 
• Pension Scheme 
• Bonus Scheme 
• Fully discounted staff services or cash allowance in lieu  
• Co-working office spaces available for remote employees 
• Professional Development  
• Recharge Days 

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.

Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.  
 
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.