Account Manager - Enterprise

The Account Manager – Enterprise is responsible for building and nurturing relationships with a key enterprise customer. Acting as the primary day‑to‑day contact, you will work in close partnership with customers to understand their priorities, support their long-term objectives and ensure every interaction delivers meaningful value.

You will translate customer strategy into clear, actionable account plans, focusing on delivering positive outcomes, strengthening trust and creating a seamless end‑to‑end experience.  

This is a relationship led role where you will take the time to understand customer challenges, shape solutions that address real business needs and connect JT’s capabilities to outcomes that matter for our customers.  

You will play a key role in maintaining strong, long‑term partnerships and proactively identify opportunities to enhance our customers experience, supporting service evolution and ensuring JT remains a trusted and valued partner. 

This is an excellent opportunity for someone who is motivated by building meaningful partnerships and making a genuine impact. You will work closely with customers to support their success, contribute to long term strategic relationships and develop your career within a collaborative and forward‑thinking organisation.

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [email protected].

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1. Establish, develop and maintain trusted, long‑term relationships with key enterprise customers, acting as the primary point of contact for day-to-day commercial engagement, positioning JT as their strategic partner of choice. 
2. Drive revenue growth across the enterprise portfolio by identifying, developing and progressing new opportunities with strong influencing and negotiation capability, whilst achieving targets set per year. 
3. Collaborate with customers to define and align on their business outcomes, ensuring these are supported by measurable results that demonstrate the real value delivered to their organisation, whether financial, operational, strategic, or customer driven. 
4. Responsibility for the management and growth of a defined enterprise customer portfolio, ensuring high levels of satisfaction, retention and commercial performance. 
5. Work in partnership with Technical Consultants to shape, define and deliver complete customer solutions aligned to business objectives. 
6. Lead the planning and organisation of customer engagements, including meetings, reviews, negotiations and account development activities. 
7. Ensure account plans and CRM systems are consistently maintained and fully up to date, with accurate forecasting and relevant customer information to support effective account management and informed decision-making. 
8. Monitor customer satisfaction and retention, supporting contract renewals and proactively identifying and managing risks to account performance. 
9. Coordinate internal teams, external partners and suppliers to ensure seamless delivery of solutions and services for enterprise customers, acting as the central point of alignment for day-to-day account activity. 

• Proven commercial track record, demonstrating sustained success in a comparable account management or sales environment 
• A sound technical understanding of IT & telecommunication products, services, and solution architectures, alongside JT’s product & service portfolio, with the ability to translate technical capability into business value 
• Exceptional communication skills, with the ability to engage, influence, and build credibility with stakeholders at all levels, both internally and externally 
• Ability to present confidently to customers, leading formal presentations, solution discussions, and strategic planning sessions with both customer stakeholders and internal teams 
• Strong understanding of account planning, pipeline management and forecasting 
• Awareness of commercial and contractual principles including pricing, renewals and service commitments with the ability to support negotiations and manage the contract lifecycle 
• Ability to work independently, applying sound judgement to manage competing priorities and respond effectively to evolving customer and business needs 
• Collaborative team player, contributing positively to team success and supporting colleagues where required 
• Curious and solution-oriented, able to interpret customer needs, assess options and recommend effective solutions 

• 24 days holiday 
• Health & Dental Insurance 
• Pension Scheme 
• Commission Scheme 
• Fully discounted staff services or cash allowance in lieu  
• Co-working office spaces available for remote employees 
• Professional Development  
• Recharge Days 

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.

Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.  
 
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.