Service Delivery Administrator

Our Service Delivery team work together to ensure key stakeholders’ expectations are met, playing a key part in securing and enhancing the reputation of the GTA and always maintaining a friendly and professional service to our visitors, clients, and suppliers.

• To ensure accurate records and data are recorded and maintained.
• To provide a friendly and professional service to visitors, clients, and suppliers, being first point of contact for telephone calls and visitors.
• To support the Service Delivery Team Lead on a day-to-day basis to manage all areas of the service delivery function, ensuring task allocation and workloads are being completed
• To provide ongoing support to the Programme Managers team.
• To support the Exams Manager with day-to-day admin tasks, planning and forecasting, liaising with candidates and internal invigilators.
• Be an ambassador of the GTA values, to ensure that your work reflects these values.

In order to exercise the full range of responsibilities associated with the role of Service Delivery Administrator, the post holder should:

• Maintain and deliver a high-quality service.
• Be interested in, and comfortable with, working within a customer-centric business and be committed to delivering operational excellence and exceptional customer experience.
• Have excellent organisational skills with the ability to prioritise their own workload.
• Have excellent interpersonal and communication skills with the ability to maintain the highest standards of professionalism.
• Have some understanding of the Microsoft Office Suite.
• Willingness to support IT trouble shooting and operating systems.

Private Healthcare

25 days Annual Leave (in addition to office closure between Christmas and the New Year)