Administration Officer

We are seeking an experienced administrator to provide varied admin support to our Service Delivery team. Your overall objective will be to support the Head of Service Delivery towards the effect management of a large team responsible for providing outsourced IT support and project delivery. You will also work closely with our Service Pod Managers to support continous improvement and quality assurance activities.

Why Resolution IT?

Resolution IT is part of Zenzero, a leading specialist outsourced provider of innovative IT solutions, support and managed services targeted at mid-sized organisations. We have offices worldwide including Guernsey, Jersey, UK, Dubai, South Africa and Australia. Our team of highly qualified and experienced IT professionals support companies across a range of industries which include financial services, insurance, hospitality, aviation, real estate, recruitment, education, professional services, medical and public services.

Our team is central to our business, so it’s important to us that they feel supported, encouraged and heard. We offer a great learning and development program to promote continued growth and career progression along with competitive pay, a strong benefits package and flexible working whenever possible. We are always looking to improve and feedback and suggestions are encouraged to help us achieve the best working environment for our team.

Responsibilities

• Assist the Head of Service Delivery with diary and inbox management, team scheduling, annual leave requests and support the completion of administrative HR processes.
• Monitor and report on tickets, KPIs, team utilisation, stale tickets and call statistics.
• Support the rostering of team members to ensure cover is in place for clients throughout the working week. 
• Coordinate project activities, schedules, and resources to ensure alignment with business goals. This will include liaising with project stakeholders such as clients, vendors and internal teams so that all parties are kept informed of progress and status.
• Support our team of IT Consultants towards the successful completion and execution of IT project plans, timelines, and deliverables.
• Arrange post-project reviews for key stakeholder participation to ensure the team identifies continuous improvement opportunities for efficiency and quality.
• Work closely with the Business Support team on contract and billing processes.

Key Criteria

• General administrative experience in a fast paced role.
• Excellent IT skills with the ability to learn technical principles.
• Highly organised with a methodical approach but equally adept at innovating and thinking outside the box to achieve desired results.
• Strong stakeholder engagement skills, and ability to converse with and coordinate with multiple levels internally and outside of the company.
• Able to work under minimal supervision and able to use own initiative.
• Excellent organisational and administrative skills to manage multiple workstreams.

Desirable Qualifications, Skills and Experience:

• Experience in a project coordination or support role.
• Experience in an MSP or IT team delivering project work.

What do we offer?

Aside from a competitive salary, this position is based in our Guernsey office where the following benefits apply: 

• Bonus scheme
• Pension scheme
• Medical scheme
• Generous holiday entitlement 
• On-site company gym (Guernsey office)
• Mileage allowances for business travel
• Health and well-being activities and company socials
• Professional development with support towards qualifications and training