Field photocopier service engineer

PBS Business Solutions Guernsey is an equal opportunities company and as part of the PBS Group Ltd, is the leading supplier of Office Products and Business Solutions in the Channel Islands.  With a fantastic Supplier Partnership with all the major manufacturers and service providers including Canon, HP, Ricoh and Sharp and due to phenomenal growth, there is an opportunity for an additional Field Service Engineer within the team.

We are currently seeking a skilled and enthusiastic Photocopier Engineer to join our dedicated team, bringing with them a wealth of knowledge and experience that is vital for our operations. The ideal candidate will possess extensive experience with a diverse range of printer brands and models, demonstrating an ability to troubleshoot and resolve technical issues both quickly and efficiently.

A solid understanding of IT and networking principles related to printing systems is essential in this role, as it encompasses a variety of technical challenges that require an adeptness in both mechanical and electrical systems.

You should be able to effectively interact with clients at all levels, ensuring that their needs are met and often exceeded, which is the cornerstone of our customer service philosophy. The ideal candidate will also demonstrate strong time management abilities and the capability to perform well under pressure. Manufacturer and in house training on our major brands, including Canon, Ricoh and HP will be provided, as well as training on the state-of-the-art managed print solutions we provide, such as uniFLOW, eCopy, PaperCut and other print and document management solutions which enhance operational efficiency and effectiveness.

Among the key responsibilities of this role are servicing and maintaining Networked Multi-Functional Devices (MFDs) and photocopiers across various customer environments, coupled with providing on-site support that ensures minimal disruptions to their daily operations.

·        3 years+ industry experience.

• Valid Employment Permit/Guernsey Right to Work.
• Knowledge and understanding of basic networking.
• Troubleshooting and problem-solving background.
• Good computer and analytical skills.
• Prior experience in the maintenance and repair of printers/copiers or a print back round.
• Possess good customer service and communication skills.
• Ability to troubleshoot and think independently.
• Mechanical and electrical aptitude and demonstrated.
• Cloud print software management experience an advantage
• Document management software experience would be an advantage.
• Ability to train the end users.
• Must have a valid driver's license.

• Competitive and scalable salary dependent on experience
• 20 days paid annual holiday 
• Company car and fuel card
• Mobile phone and laptop
• Level graded bonus
• Company events
• Full-time - 5 days a week 8.30am – 5 pm